Delivery and returns

Our deliveries.

Unless otherwise noted, we aim to ship all orders received before noon the same business day.

Delivery is free from 80€ of purchase.

Our packaging can earn you €2 in vouchers.

VOW is a sustainable drugstore. So of course we are careful to send your purchases as responsibly as possible, and we hope that you will engage with us to treat the packaging you receive with an eye for the planet.

For very small packages, we will send your order in a brown bubble quilted pouch 95% recycled Raja.

  • Exterior: 75 g/m² brown paper (80% PCR), coated with 12 g/m² polyethylene film.
  • Paper exterior: FSC certified.
  • Interior: polyethylene air bubble mattress.
  • Color: brown.
  • Set made from 95% recycled materials. Paper made from 80% PCR (post-consumer recycled material)
  • Closure: adhesive closure with protective strip.
  • Protective and shockproof.
  • Very light, it allows you to save money on your postal shipments.

We strongly encourage you to reuse or recycle it! The bubble bag from the paper is easily removable, which allows you to throw away and recycle the two materials separately.

RE-ZIP

For the other packages, we opted for RE-ZIP reusable boxes and 100% recycled and recyclable honeycomb paper cushioning material. If you return the RE-ZIP packaging, you will receive a €2 voucher valid on your next purchase of €25 or more at VOW. Isn’t that beautiful?

How does it work?

1.       We package your order in a recycled cardboard box (79%) RE-ZIP.

2.       When you receive your order, you remove the products from the packaging and fold the RE-ZIP box, as shown in this video https://youtube.com/shorts/VulpUqnKA14?si=eIprq_4HKQXbl9oc

3.     You go to the red BPOST box of your choice and scan the QR code of the box with your phone. This step is super important because it informs VOW that you have fulfilled your part of the contract. Once a week, we check which boxes have been returned and we will then send you an email with a promo code.
Warning:

·       You may still need to download the Re-zip app to scan the QR code. RE-ZIP is working on a system so that in the future you can scan the QR code directly with your phone's camera.

·       The QR code is only active near the drop boxes.

4.       For linnet heads (like us ;-), we will send 1 or 2 reminders (no more, promise) to remind them to return the box if it is not done within 2 weeks of sending their order.

5.       RAJA receives the box and repackages it for the next use.

Returns policy

VOW undertakes to reimburse you or exchange products that are defective or do not correspond to your order. In this case, we thank you for reporting this by email to celine@VOW.be. VOW will, according to your choice, exchange or refund the product(s) concerned. We thank you if possible if possible inform us of the said defect as soon as possible, the legal deadline being max. 2 months after discovery of the defect.

If possible, please return non-compliant products to us in the condition in which you received them with all the elements delivered (accessories, packaging, instructions, etc.).
In any case, you benefit from the provisions of the legal guarantee relating to the guarantee of hidden defects.

Any warranty request must be made to VOW, preferably by email to celine@VOW.be, preferably within 14 days and at the latest within 2 months following the observation/discovery of a defect on the product. We strongly suggest that you do not make a return on your own, as our return label allows you to properly track your shipment.
VOW is bound by the legal guarantee of conformity of consumer goods.

The product is compliant and you still wish to return it? This is possible for 2 months after shipping the product, under the following conditions:

  • The product is sealed and in its original packaging. We do not take back products that have been opened.
  • Return costs will be deducted from the refund amount.
  • Only Wondrs, No nasties!

    WONDR is a Belgian solid cosmetics brand that wants to make everyday care simpler and more sustainable. Shampoos, soaps or deodorants: effective, natural and plastic-free formulas, designed to reduce waste without complicating the routine. Joyful, accessible and well-designed products, which prove that a small gesture can already make a difference.

    https://vow.care/collections/wondr_care 
  • Parfums naturels rechargeables

    100BON est une maison française de parfumerie naturelle, créée à Lyon en 2017 avec l’ambition de rendre la parfumerie de niche plus accessible. La marque développe des fragrances originales à partir de matières premières majoritairement d’origine naturelle, sélectionnées pour leur qualité et leur richesse olfactive.

    Certaines compositions utilisent aussi des ingrédients upcyclés, issus de coproduits végétaux comme des zestes d’agrumes ou d’autres matières naturelles valorisées en parfumerie. Une manière créative de donner une seconde vie à des ressources existantes.

    Florales, boisées, musquées ou épicées, les fragrances 100BON proposent une parfumerie expressive et accessible, pensée pour être portée au quotidien.

    Fidèle à sa démarche durable, la marque privilégie des flacons rechargeables et recyclables, pour profiter du parfum plus longtemps tout en réduisant les déchets.

    Découvre notre sélection de parfums naturels 100BON.

    https://vow.care/collections/100bon 
  • Acorelle

    Acorelle est une marque française spécialisée dans les cosmétiques bio et naturels, qui développe des produits de soin pensés pour respecter à la fois la peau et l’environnement. Depuis sa création, la marque privilégie des formules certifiées biologiques, riches en ingrédients d’origine naturelle et inspirées par les bienfaits des plantes.

    La collection Acorelle réunit des essentiels pour le quotidien : parfums naturels, déodorants bio et soins d’épilation. Les fragrances sont élaborées avec des matières premières naturelles pour offrir des parfums délicats et équilibrés. Les déodorants privilégient des formules douces qui aident à neutraliser les odeurs tout en respectant l’équilibre de la peau. Quant aux produits d’épilation, ils sont conçus pour offrir une épilation efficace et plus douce, adaptée même aux peaux sensibles.

    https://vow.care/collections/acorelle 
  • Emotional cosmetics for over 20 years.

    Altearah is a French holistic care brand based on the benefits of aromatherapy. It offers organic and natural cosmetics formulated with essential oils, designed to act both on the skin and on emotional balance. Each Altearah treatment is part of a global approach to well-being, combining effectiveness, sensoriality and respect for the body and mind.

    https://vow.care/collections/altearah 
  • Should I kill you?

    Apikan Cosmetics is a Franco-Belgian brand independent of organic and natural cosmetics, handcrafted from ingredients 100% from organic farming. Each treatment favors short, effective formulas that are respectful of both the skin and the environment.

    Without controversial or superfluous ingredients, Apikan relies on the power of plant active ingredients to provide care simple, sensory and transparent, in line with a committed and sustainable vision of beauty.

    https://vow.care/collections/apikan 
  • Avril - cosmétiques bio accessibles

    Avril est une marque française de cosmétiques bio certifiés, connue pour proposer des produits de beauté efficaces à des prix accessibles. Soins du visage, maquillage, hygiène : la marque développe des formules simples, avec des ingrédients issus de l’agriculture biologique et des emballages pensés pour limiter l’impact environnemental.

    Chez VOW, nous aimons Avril pour son approche pragmatique : rendre la cosmétique bio facile à adopter au quotidien, sans compromis sur l’efficacité ni sur le prix.

    Découvre notre sélection de soins bio Avril pour une routine beauté plus simple et plus responsable.

    https://vow.care/collections/avril 
  • Bioflore - Beauté engagée

    Bioflore est une marque belge spécialisée dans les huiles essentielles, huiles végétales et soins naturels. Depuis plus de 30 ans, la marque sélectionne des ingrédients biologiques et développe des produits simples, concentrés et efficaces, inspirés par l’aromathérapie.

    Huiles essentielles, hydrolats, soins du visage ou ingrédients bruts pour créer ses propres préparations : Bioflore propose des solutions naturelles pour prendre soin de sa peau et de son bien-être au quotidien.

    Chez VOW, nous apprécions Bioflore pour son approche transparente et experte de l’aromathérapie et des soins naturels.

    Découvre notre sélection de produits Bioflore pour une routine plus naturelle et personnalisée.

    https://vow.care/collections/bioflore 
  • Committed beauty creator

    Boho Green Make-up is a committed brand of natural and certified organic makeup, owned by the French group Léa Nature, which develops eco-designed makeup products, respecting People and the Environment. 

    https://vow.care/collections/boho-green-makeup 
  • Honestly beautiful

    CÎME est une marque belge de cosmétiques naturels et biologiques qui combine plantes puissantes de l’Himalaya et science cosmétique moderne. Fondée par Anke et Isabel, la marque est née d’un voyage au Népal et d’une envie : créer des soins efficaces tout en soutenant les communautés locales qui cultivent ces plantes rares.

    La marque utilise des ingrédients biologiques issus de plantes de montagne, reconnus pour leurs propriétés antioxydantes et régénérantes, pour formuler des soins du visage naturels performants.

    Chez VOW, nous aimons CÎME pour son approche qui allie efficacité, ingrédients naturels et impact positif, de la culture des plantes jusqu’aux soins que l’on utilise chaque jour.

    Découvre notre sélection de cosmétiques naturels CÎME.

    https://vow.care/collections/cime 
  • The most organic make-up since 2003.

    Launched in 2003 in France, CARAMEL COLOR is THE historic leading brand in organic cosmetics for professionals.

    Almost all* of their products respect the charter COSMEBIO and are certified by ECOCERT.

    On average, formulations contain 99% ingredients of natural origin from methods that respect the environment and biodiversity.

    The guarantees of their formulations:

    • No paraben
    • No phenoxyethanol
    • No artificial fragrance or coloring
    • No GMO
    https://vow.care/collections/couleur-caramel-bio-makeup 
  • Organic Dermo-Cosmetics.

    Jonzac Thermal Water is a French brand of organic dermo-cosmetics, formulated from pure thermal water, drawn directly from Jonzac and recognized for its properties soothing, regenerating and anti-inflammatory.

    Certified organic, the treatments are developed under dermatological control to respect the sensitive, reactive or weakened skin, without compromising on efficiency. The formulas are simple, well tolerated and designed for daily use, from the face to the body.

    https://vow.care/collections/eau-thermale-jonzac 
  • Join the detox revolution!

    eezym is a Belgian brand of ecological cleaning products, born from the expertise of Realco, specialist in natural enzymes for over 30 years.

    Made in Belgium, Eezym products clean effectively thanks to enzyme technology which acts in depth, while respecting health and the environment. An approach scientific, transparent and responsible, designed for simple everyday use.

    https://vow.care/eezym 
  • Green Clothes

    Green Clothes is a committed Belgian manufacturer of zero waste products, designed to replace everyday essentials with alternatives reusable, durable and easy to adopt.

    Made with responsible materials and designed to last, Green Clothes products focus on ease of use and efficiency, without blaming speeches. A concrete approach to zero waste, made for real life.

    https://vow.care/collections/green-clothes 
  • Bees take care of humans, and vice versa.

    Habeebee is both a Belgian brand of natural cosmetics and a community project committed to urban beekeeping. The treatments are formulated using hive products – honey, wax, propolis – recognized for their virtues. nourishing and restorative.

    Beyond cosmetics, Habeebee acts on the ground by training beekeepers in Brussels and by developing a local community involved in the protection of bees and biodiversity. An approach that combines skin care, transmission of know-how and concrete positive impact, without moralizing speech.

    https://vow.care/colelctions/habeebee 
  • Strictly worded. Made with passion.

    Native is a Belgian brand of artisanal natural cosmetics, born in 2016 in Brussels of the meeting between Francesco (pharmacist) and Eva (biomedical/toxicology), who decided to create their own soaps and treatments after becoming aware of conventional products.

    Made locally and by hand, their products – soaps, shampoos, serums, scrubs and treatments – are designed with a logic simple, transparent and respectful of the skin and the environment, with minimalist packaging and mainly organic raw materials.

    https://vow.care/collections/indigene-cosmetiques 
  • Four decades of emotional, natural and sincere perfumery.

    Jimmy Boyd for more than forty years has embodied a emotional, natural and sincere perfumery, where each fragrance is designed as an experience of well-being. Formulated in Spain using ingredients of natural origin, the perfumes combine smell, emotion and memory, in an artisanal approach that favors sense, balance and authentic pleasure.

    https://vow.care/collections/jimmy-boyd-parfums 
  • Reduce your ecological footprint, with style and elegance.

    Combine text with an image to highlight the product, collection or blog article of your choice. Add availability or style information. You can even provide a review.

  • Pioneer in solid cosmetics and first PETA Cruelty-Free certified brand in France.

    Lamazuna is a pioneering French brand of solid and zero waste cosmetics, known for making shampoo solid simple, effective and accessible to the greatest number.

    Made in France, Lamazuna products are designed to last a long time, reduce waste and integrate easily into everyday life, without compromising on the pleasure of use. An approach pragmatic and committed, which makes sustainability obvious, not a constraint.

  • La première gamme Belge de cosmétiques issue de la vigne

    Maison Éole — Cosmétiques circulaires issus de la vigne belge

    Maison Éole est une marque belge de cosmétiques circulaires née au cœur du vignoble Chant d’Éole. Sa particularité : créer des soins naturels et vegan à partir d’actifs innovants récupérés dans la vigne, notamment les sarments, via son concept exclusif Wine extracts³, reconnu pour sa forte activité antioxydante.

    Soins visage, corps et essentiels du quotidien : Maison Éole transforme des ressources viticoles en formules agréables, efficaces, et pensées pour durer.

    https://vow.care/maison-eole 
  • MakeSenz - Less is more

    MakeSenz est une marque belge de soins naturels et bio qui défend une idée simple : “Less is more”. Des formules efficaces, qui vont à l’essentiel, pour simplifier ta routine et respecter la peau au quotidien.

    Créée en 2011 par Sophie Trenteseaux après plus de 10 ans dans la cosmétique industrielle, MakeSenz propose une alternative saine et authentique : des produits basés sur la science botanique et l’aromathérapie, pensés pour accompagner la peau dans tous ses états — sans promesse miracle.

    La gamme est fabriquée localement, certifiée vegan et bio par Ecogarantie, avec minimum 98% d’ingrédients d’origine naturelle.

    Découvre notre sélection de cosmétiques naturels MakeSenz pour une routine plus simple, plus juste, et vraiment agréable à utiliser.

    https://vow.care/colelctions/makesenz 
  • The natural friend of your hair.

    Mellon is a Belgian hair care brand that invites everyone to take care of your hair as it is, without transforming them. Natural and clean formulas, an inclusive and respectful approach, and simple routines that prioritize hair health rather than miracle promises.

  • MORO Essentials

    MORO Essentials développe des soins pour le corps pensés pour concilier durabilité, efficacité et esthétique. La marque est née d’une idée simple : il ne devrait pas être nécessaire de choisir entre un produit responsable et un produit agréable à utiliser au quotidien.

    Pour limiter le plastique à usage unique, MORO Essentials propose des contenants réutilisables et des recharges, conçus pour s’intégrer facilement dans la salle de bain. La marque adopte aussi une approche transparente sur les matériaux utilisés, avec l’objectif constant d’améliorer l’impact de ses produits.

    Chez VOW, leur déodorant aux probiotiques fait partie de nos bestsellers : une formule efficace qui aide à équilibrer naturellement la peau.

    Découvre notre sélection MORO Essentials, des essentiels durables pensés pour durer.

    https://vow.care/collections/moro-essentials 
  • The science of nature.

    Because Nature demands the best of Science to extract all its potential and restore all its power and diversity, the natural and organic formulas of Natessance treatments meet hygiene and beauty needs, from the most basic to the most technical, in the purest way and with the greatest effectiveness and sensoriality expected in cosmetics. ​ A brand of the French group Léa Nature.

  • Anchored in nature, driven by science.

    Nourist is a skincare brand created from a personal need: to offer reliable solutions for sensitive and reactive skin. It develops essential and transparent formulas, which nourish, soothe and strengthen the skin barrier, without superfluous ingredients or excessive speech. Treatments designed for everyday use, effective, vegan and respectful of the skin in the long term. All products are free from perfuming substances.

  • The sunny kind of coffee

    Ray & Jules is a Belgian coffee brand that proves that very good coffee can also be responsible. It slowly roasts, using solar energy, specialty coffees from sustainable relationships with producers. The result: a warm, accessible and flavorful coffee, which puts pleasure at the center without turning a blind eye to the social and environmental impact. An optimistic coffee, made to be shared, every day.

1 of 25