Delivery and returns
Our deliveries.
Unless otherwise noted, we aim to ship all orders received before noon the same business day.
Delivery is free from 80€ of purchase.
Our packaging can earn you €2 in vouchers.
VOW is a sustainable drugstore. So of course we are careful to send your purchases as responsibly as possible, and we hope that you will engage with us to treat the packaging you receive with an eye for the planet.
For very small packages, we will send your order in a brown bubble quilted pouch 95% recycled Raja.
- Exterior: 75 g/m² brown paper (80% PCR), coated with 12 g/m² polyethylene film.
- Paper exterior: FSC certified.
- Interior: polyethylene air bubble mattress.
- Color: brown.
- Set made from 95% recycled materials. Paper made from 80% PCR (post-consumer recycled material)
- Closure: adhesive closure with protective strip.
- Protective and shockproof.
- Very light, it allows you to save money on your postal shipments.
We strongly encourage you to reuse or recycle it! The bubble bag from the paper is easily removable, which allows you to throw away and recycle the two materials separately.
RE-ZIP
For the other packages, we opted for RE-ZIP reusable boxes and 100% recycled and recyclable honeycomb paper cushioning material. If you return the RE-ZIP packaging, you will receive a €2 voucher valid on your next purchase of €25 or more at VOW. Isn’t that beautiful?
How does it work?
1. We package your order in a recycled cardboard box (79%) RE-ZIP.
2. When you receive your order, you remove the products from the packaging and fold the RE-ZIP box, as shown in this video https://youtube.com/shorts/VulpUqnKA14?si=eIprq_4HKQXbl9oc
3. You go to the red BPOST box of your choice and scan the QR code of the box with your phone. This step is super important because it informs VOW that you have fulfilled your part of the contract. Once a week, we check which boxes have been returned and we will then send you an email with a promo code.
Warning:
· You may still need to download the Re-zip app to scan the QR code. RE-ZIP is working on a system so that in the future you can scan the QR code directly with your phone's camera.
· The QR code is only active near the drop boxes.
4. For linnet heads (like us ;-), we will send 1 or 2 reminders (no more, promise) to remind them to return the box if it is not done within 2 weeks of sending their order.
5. RAJA receives the box and repackages it for the next use.
Returns policy
VOW undertakes to reimburse you or exchange products that are defective or do not correspond to your order. In this case, we thank you for reporting this by email to celine@VOW.be. VOW will, according to your choice, exchange or refund the product(s) concerned. We thank you if possible if possible inform us of the said defect as soon as possible, the legal deadline being max. 2 months after discovery of the defect.
If possible, please return non-compliant products to us in the condition in which you received them with all the elements delivered (accessories, packaging, instructions, etc.).
In any case, you benefit from the provisions of the legal guarantee relating to the guarantee of hidden defects.
Any warranty request must be made to VOW, preferably by email to celine@VOW.be, preferably within 14 days and at the latest within 2 months following the observation/discovery of a defect on the product. We strongly suggest that you do not make a return on your own, as our return label allows you to properly track your shipment.
VOW is bound by the legal guarantee of conformity of consumer goods.
The product is compliant and you still wish to return it? This is possible for 2 months after shipping the product, under the following conditions:
- The product is sealed and in its original packaging. We do not take back products that have been opened.
- Return costs will be deducted from the refund amount.
Our favorite brands
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Only Wondrs, No nasties!
WONDR is a Belgian solid cosmetics brand that wants to make everyday care simpler and more sustainable. Shampoos, soaps or deodorants: effective, natural and plastic-free formulas, designed to reduce waste without complicating the routine. Joyful, accessible and well-designed products, which prove that a small gesture can already make a difference.
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Emotional cosmetics for over 20 years.
Altearah is a French holistic care brand based on the benefits of aromatherapy. It offers organic and natural cosmetics formulated with essential oils, designed to act both on the skin and on emotional balance. Each Altearah treatment is part of a global approach to well-being, combining effectiveness, sensoriality and respect for the body and mind.
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Should I kill you?
Apikan Cosmetics is a Franco-Belgian brand independent of organic and natural cosmetics, handcrafted from ingredients 100% from organic farming. Each treatment favors short, effective formulas that are respectful of both the skin and the environment.
Without controversial or superfluous ingredients, Apikan relies on the power of plant active ingredients to provide care simple, sensory and transparent, in line with a committed and sustainable vision of beauty.
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Committed beauty creator
Boho Green Make-up is a committed brand of natural and certified organic makeup, owned by the French group Léa Nature, which develops eco-designed makeup products, respecting People and the Environment.
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The most organic make-up since 2003.
Launched in 2003 in France, CARAMEL COLOR is THE historic leading brand in organic cosmetics for professionals.
Almost all* of their products respect the charter COSMEBIO and are certified by ECOCERT.
On average, formulations contain 99% ingredients of natural origin from methods that respect the environment and biodiversity.
The guarantees of their formulations:
- No paraben
- No phenoxyethanol
- No artificial fragrance or coloring
- No GMO
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Organic Dermo-Cosmetics.
Jonzac Thermal Water is a French brand of organic dermo-cosmetics, formulated from pure thermal water, drawn directly from Jonzac and recognized for its properties soothing, regenerating and anti-inflammatory.
Certified organic, the treatments are developed under dermatological control to respect the sensitive, reactive or weakened skin, without compromising on efficiency. The formulas are simple, well tolerated and designed for daily use, from the face to the body.
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Join the detox revolution!
eezym is a Belgian brand of ecological cleaning products, born from the expertise of Realco, specialist in natural enzymes for over 30 years.
Made in Belgium, Eezym products clean effectively thanks to enzyme technology which acts in depth, while respecting health and the environment. An approach scientific, transparent and responsible, designed for simple everyday use.
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Green Clothes
Green Clothes is a committed Belgian manufacturer of zero waste products, designed to replace everyday essentials with alternatives reusable, durable and easy to adopt.
Made with responsible materials and designed to last, Green Clothes products focus on ease of use and efficiency, without blaming speeches. A concrete approach to zero waste, made for real life.
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Bees take care of humans, and vice versa.
Habeebee is both a Belgian brand of natural cosmetics and a community project committed to urban beekeeping. The treatments are formulated using hive products – honey, wax, propolis – recognized for their virtues. nourishing and restorative.
Beyond cosmetics, Habeebee acts on the ground by training beekeepers in Brussels and by developing a local community involved in the protection of bees and biodiversity. An approach that combines skin care, transmission of know-how and concrete positive impact, without moralizing speech.
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Strictly worded. Made with passion.
Native is a Belgian brand of artisanal natural cosmetics, born in 2016 in Brussels of the meeting between Francesco (pharmacist) and Eva (biomedical/toxicology), who decided to create their own soaps and treatments after becoming aware of conventional products.
Made locally and by hand, their products – soaps, shampoos, serums, scrubs and treatments – are designed with a logic simple, transparent and respectful of the skin and the environment, with minimalist packaging and mainly organic raw materials.
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Four decades of emotional, natural and sincere perfumery.
Jimmy Boyd for more than forty years has embodied a emotional, natural and sincere perfumery, where each fragrance is designed as an experience of well-being. Formulated in Spain using ingredients of natural origin, the perfumes combine smell, emotion and memory, in an artisanal approach that favors sense, balance and authentic pleasure.
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Reduce your ecological footprint, with style and elegance.
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Pioneer in solid cosmetics and first PETA Cruelty-Free certified brand in France.
Lamazuna is a pioneering French brand of solid and zero waste cosmetics, known for making shampoo solid simple, effective and accessible to the greatest number.
Made in France, Lamazuna products are designed to last a long time, reduce waste and integrate easily into everyday life, without compromising on the pleasure of use. An approach pragmatic and committed, which makes sustainability obvious, not a constraint.
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The natural friend of your hair.
Mellon is a Belgian hair care brand that invites everyone to take care of your hair as it is, without transforming them. Natural and clean formulas, an inclusive and respectful approach, and simple routines that prioritize hair health rather than miracle promises.
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The science of nature.
Because Nature demands the best of Science to extract all its potential and restore all its power and diversity, the natural and organic formulas of Natessance treatments meet hygiene and beauty needs, from the most basic to the most technical, in the purest way and with the greatest effectiveness and sensoriality expected in cosmetics. A brand of the French group Léa Nature.
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Anchored in nature, driven by science.
Nourist is a skincare brand created from a personal need: to offer reliable solutions for sensitive and reactive skin. It develops essential and transparent formulas, which nourish, soothe and strengthen the skin barrier, without superfluous ingredients or excessive speech. Treatments designed for everyday use, effective, vegan and respectful of the skin in the long term. All products are free from perfuming substances.
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The sunny kind of coffee
Ray & Jules is a Belgian coffee brand that proves that very good coffee can also be responsible. It slowly roasts, using solar energy, specialty coffees from sustainable relationships with producers. The result: a warm, accessible and flavorful coffee, which puts pleasure at the center without turning a blind eye to the social and environmental impact. An optimistic coffee, made to be shared, every day.
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Glittery and festive makeup to shine without compromise.
Sisi the glitter is a French brand of biodegradable glitter that puts fun at the heart of the party, without turning a blind eye to the impact. Colorful, joyful and easy to wear, its glitter is designed to shine freely, while being more respectful of the skin and the environment. An invitation to celebrate, express yourself and have fun — without compromising on values.