General conditions of sale on VOW

Article 1 – Preamble

Scope of application: these general conditions apply to any order of products on the website https://VOW.care managed by the company VOW Sustainable Care BV (hereinafter referred to as VOW), registered with the register of legal entities under number 1027.201.393 (VAT BE 1027.201.393) and whose registered office is located at De Brouwerstraat 52, 3300 Tienen. Logistics is handled at De Brouwerstraat 52, 3300 Tienen, Belgium.
Email:celine@vow.care

Article 2 - General conditions

2.1. General

VOW has the option of saving or editing these general conditions, it being specified that both the saving and the editing of this document are its sole responsibility.

VOW may modify these general conditions of sale at any time subject to making these modifications appear on its site. You are therefore advised to regularly refer to the latest version of the general conditions of sale permanently available on the site.

2.2. Definitions

CONSUMER means any natural or legal person who acquires or uses, for solely non-professional purposes, products or services presented on the website. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired through the website are in reality related to his professional activity.

By PROFESSIONAL, we mean any person who does not correspond to the definition of consumer given above.

Article 3 – Conclusions of the online sale

The product catalog and their description appearing on https://VOW.care do not constitute an offer as such. It is therefore not enough to complete an order form on the aforementioned site for the sales contract to be formed. The sale will only be definitively concluded upon receipt of the confirmation email.

For the security and certainty of the customer, VOW reserves the right to request additional information and to refuse execution of the order in the absence of an adequate response or if VOW considers that the information in its possession is insufficient. VOW may also refuse orders when it appears that the buyer intends to resell the products.

Article 4 – Order confirmation

Contractual information will be confirmed by email at the latest at the time of delivery.

Article 5 – Purchase

VOW will fulfill your order within the limits of available stocks or subject to stocks available from its suppliers. Shipping times are 1 to 2 working days for Belgium, 2 to 5 working days for France, 5 to 10 working days for Luxembourg, Germany and the Netherlands, excluding exceptional circumstances (weather, strikes, traffic problems, congestion in transport services, etc.). However, if despite its vigilance the products prove to be unavailable after your order, VOW will inform you by email and invite you to cancel or modify your order.

Please note: please note that your order will be prepared the same day only if it is placed during the week (working days) and before midday. The delivery time begins as soon as the package leaves our warehouse (order status = "shipped") and not from the moment you confirm your order.

Article 6 – Availability

Product availability is always displayed on our site in an indicative manner. In principle, a product indicated 'in stock' is available immediately. However, VOW cannot be held responsible if the stock is no longer the same as on the date the order was placed. Any unavailability is in principle noted on the website.

If VOW cannot obtain a product from its suppliers within a reasonable time (for example in the event of a stock shortage at the supplier itself), it will notify the customer of the expected delay by email. The latter can then choose to cancel or exchange their order, based on this new information. No cancellation penalty will be applied for such order cancellation.

VOW reserves the right to send the order in two or more installments if a product is unavailable. This shipment will be made at no additional cost to the customer (the latter will only pay once the delivery costs are indicated at the time of the order).

 

Article 7 – Transfer of ownership

By way of derogation from article 1583 of the Civil Code, the goods sold or delivered remain the exclusive property of VOW until full payment of the order.

According to art. VI. 44 CDE, the sending of goods is at the risk of the company, except when transport is provided by a carrier designated by the consumer and this choice has not been offered by the company.

For contracts providing that the business ships the goods to the consumer, the risk of loss and damage passes to the consumer:

·         upon delivery of the goods to the carrier not offered by the company, without the consumer losing the rights he has with regard to the carrier;

·         when the consumer or the third party designated by him and who is not the carrier, takes physical possession of the goods.

Article 8 – Price

The prices of our products are indicated in EURO, all taxes included, excluding shipping costs. Delivery and shipping costs are the responsibility of the customer (except special conditions indicated on the site). They are displayed, taking into account the information provided by the customer relating to the place of delivery.

VOW reserves the right to modify its prices at any time. VOW, however, undertakes to apply the prices in force which will have been indicated to you at the time of your order, except sale at a loss caused by a technical problem beyond our control.

Article 9 – Payment

Our payment methods are centralized and protected by our payment partnerStitching Mollie Payments, so that your data remains secure at all times and your transactions are safe.

Payment of the entire price must be made at the time of your order.

At no time can the sums paid be considered as deposits or deposits. All orders are payable in EURO. To pay for your order, you have the following payment methods:

Payment by Bancontact (QR code): pay in a single gesture from your banking application, by simply scanning the QR code displayed on the platform.

Payment methods for delivery toBelgium :

Payment by credit card (Visa/Mastercard)

Payment by check (Sodexo/Monizze):

• Eco-checks
• Consumer vouchers

You guarantee to VOW that you have all the necessary authorizations to use the payment method chosen when registering the order form. VOW reserves the right to suspend or cancel any order and/or delivery, regardless of their nature and level of execution, in the event of non-payment (or in the event of a payment incident) of any amount due. Delivery of any new order may be suspended in the event of late payment for a previous order, notwithstanding the provisions herein. VOW reserves the right to request a photocopy of your identity card and/or bank receipt for any payment by credit card.

 

Article 10 – Delivery

10.1 - General

Products purchased on VOW are only delivered to the countries indicated on the site. They will be delivered to the address indicated on the order form. The deadlines indicated on the item sheet are indicative deadlines and correspond to the shipping processing times to which is added the delivery time.

In case of payment by transfer, the order will only be processed upon receipt of the amount. Consequently, the deadlines applicable in this case are those on the day of receipt of payment and can therefore be modified from those mentioned on the day the order is placed.

If you decide to cancel your order after payment and your order has already left for delivery, VOW will only reimburse this product once it has been received in full. It is strongly recommended to return the product in its original condition.

10.2 – Transfer of risks

Title and risk relating to your products will pass upon receipt of the Products.

10.3 - Customs duties

When you order products to be delivered to a country other than Belgium, you are considered the approved importer and as such must comply with the laws and regulations in force in the country in which you receive the goods.

You may be subject to import duties or taxes when the goods arrive in your country. All additional customs clearance costs are your responsibility. VOW has no control over these fees and does not know their amount. As customs policies vary from country to country, you should contact your local customs department for further information.

10.4 – Delivery problems

For any reservations about the delivered product (for example: damaged package, already opened, etc.) and any problem concerning the items contained in the package (expired item, missing item, not corresponding to the item ordered, etc.), please notify VOW as soon as possible, so that we can intervene in the activation of the legal guarantee or in the process of taking responsibility for the transport of your order, depending on the specific case.

The legal deadline for informing the company of a defect is 2 months from the discovery of the defect.

10.5 - Legal guarantee of conformity

VOW undertakes to reimburse you or exchange products that are defective or do not correspond to your order. In this case, we thank you for reporting this by email to celine@VOW.be. VOW will, according to your choice, exchange or refund the product(s) concerned. We thank you if possible if possible inform us of the said defect as soon as possible, the legal deadline being max. 2 months after discovery of the defect.

If possible, please return non-compliant products to us in the condition in which you received them with all the elements delivered (accessories, packaging, instructions, etc.).

In any case, you benefit from the provisions of the legal guarantee relating to the guarantee of hidden defects.

Products purchased on this site are guaranteed for two years.

Any warranty request must be made to VOW, preferably by email to celine@VOW.be, preferably within 14 days and at the latest within 2 months following the observation/discovery of a defect on the product. We strongly suggest that you do not make a return on your own, as our return label allows you to properly track your shipment.

VOW is bound by the legal guarantee of conformity of consumer goods.

VOW is liable to the buyer for any lack of conformity which appears within two years from delivery of the goods.

10.6 - Return of packages

IMPORTANT: if the customer is not present during delivery and does not collect his package from the post office within 15 days, the package is returned to VOW. In this case, VOW will return the package to the customer only when this package has been received back (or reimbursed by post in the event of loss), and the postage costs for this second shipment will be requested from the customer, even if it turns out that the post office has not left a delivery notice.

Article 11 – Manufacturer’s warranty

Read your product documentation for further information on the manufacturer's warranty, which does not affect the mandatory rights provided for by applicable law.

Any warranty request must be made directly to the manufacturer or publisher in accordance with the provisions of any warranty attached to the products purchased.

Article 12 – Right of withdrawal

12.1 General

In accordance with Book VI of the Code of Economic Law (CDE), the consumer has the right to notify the seller that he is renouncing the purchase, without penalties and without giving a reason, within 14 calendar days from the day after the day of delivery of the product.

Please, if possible, return the product(s) undamaged, complete (original packaging, accessories, instructions), and do not affix the shipping label directly to the packaging of the returned product(s), using a suitable cardboard box for transport.

The consumer who wishes to exercise his right of withdrawal must contact VOW within 14 calendar days.

According to Art. VI.49. [1 § 1., the consumer informs the company, before the withdrawal period expires, of his decision to withdraw from the contract. To do this, the consumer can:

1° use a model withdrawal form (…)

2° make another unambiguous declaration explaining his decision to withdraw from the contract

For greater ease, the possibilities offered to the consumer are clearly explained on the page relating tocustomer serviceand our returns policy (beyond the 14 day cooling off period) is detailed on our returns page.

According to art. VI.50§1 and 3 CDE, to reimburse the consumer, VOW has a period of 14 days from the day after the day VOW is informed of the consumer's decision to withdraw. However, VOW may defer reimbursement until recovery of the goods, or until the consumer has provided proof of shipment of the goods, the date chosen being that of the first of these facts.

According to art. VI.51 §1 CDE, the consumer has, to return the good, a period of 14 days which begins the day after the day on which the consumer communicates to VOW BE decision to withdraw.

According to art.VI. 50 §1, al.1 CDE, VOW will reimburse all payments received from the consumer, including delivery costs.

According to art. VI.51 §1, al.2 CDE, The consumer must bear the costs of returning the goods.

According to art. VI50§1 al.2 CDE, VOW makes the reimbursement using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees to another means of payment and provided that the reimbursement does not incur costs for the consumer.

12.2 Case of absence of right of withdrawal

Art. VI.53 CDE stipulates that the right of withdrawal cannot be granted in the case of:

- sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer after delivery.

Article 13 – Proof of the transaction

Computerized records, kept in VOW's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 14 – Force majeure

14.1 VOW will do its utmost to fulfill its obligations but cannot be held responsible for delays or lack of delivery resulting from force majeure. The notion of force majeure implies the meeting of several criteria: it is an unpredictable, irresistible event, independent of the will of the parties and making the performance of the obligation impossible.

14.2 In the event of a delay, VOW will fulfill its obligations as quickly as possible and reserves the right to distribute the remaining product stocks between its customers in an equitable manner.

Article 15 – Data management and legitimate interest of the data controller

By placing your order, you agree to VOW storing, processing and using the data collected from your order form. Some of this information may be transferred to companies involved in the delivery of your products and the management of our direct marketing.

These companies may store or manipulate your data at our request but are not authorized to communicate it to third parties:

-     Webflow

-      Shopiflow

-     Shopify

-      Mailchimp

This list of partners is not necessarily exhaustive but only concerns services which are in the legitimate interest of VOW and its customers. Further information on this can be found in our privacy policy.

Under no circumstances do we communicate your data to third parties who have no connection with our field of activity.

By placing your order and therefore accepting our general conditions of sale, you automatically give your consent to receive our emails as part of our marketing activities. You can of course unsubscribe from our newsletter at any time by clicking on the unsubscribe link provided at the bottom of the letter or by contacting our customer service.

We invite you to review our privacy policy.

Article 16 – Applicable law and force majeure

VOW will do its best to try to resolve any dispute amicably. If you are not satisfied with the dispute resolution method and wish to appeal to the competent courts, the following rules will apply.

The contract is governed by Belgian law. Each party grants exclusive jurisdiction so that any dispute is subject to the jurisdiction of the courts of Leuven (Belgium).

Article 17 – Opinions

By placing an order on the VOW website, you automatically agree to receive requests for consumer reviews by email from review collection partners chosen by VOW, related to your ordering experience on our site and the quality of the products purchased. The collection, moderation and restitution of consumer reviews processed by these partners comply with the NF Z74-501 standard and the NF522 certification rules. Only your email address and the details of your most recent order are communicated to these partners who undertake not to communicate these details to a third party. Any other personal information (address, selected payment method) is kept solely by the seller and cannot be used for other purposes.

If you want independent review collection organizations to delete your email address from their database, you can ask them to do so atceline@vow.care. Our customer service reserves the right to contact you electronically in order to offer you assistance with any mixed experience that you may have expressed through these partners. Evaluation requests from these partners do not require any obligation to respond. Ratings and comments shared through these partners are automatically publicly displayed on the VOW website, subject to moderation. Only your first name and the date of your order will be published with your comment, as well as your photo, if you have voluntarily decided to upload it to your profile.

 

De algemene voorwaarden van VOW

Article 1 – Inleiding

Passing instructions: you may choose to pass the best product on the website https://VOW.care beheerd door de vennootschap VOW BV (hierna genoemd VOW), geregistreerd bij het handelsregister onder number 0800724529 (BTW BE 0800.724.509) en met het hoofdkantoor gevestigd op De Brouwerstraat 52, 3300 Tienen. Logistics will be sent to the address De Brouwerstraat 52, 3300 Tienen, Belgium.
Email: celine@vow.care

Article 2 – Algemene bepalingen

2.1. Algemeen

VOW heeft het recht om deze algemene voorwaarden op te slaan de te bewerken, met dien versstande dat zowel het opslaan als het bewerken van dit document volledig onder haar verantwoordelijkheid valt.
VOW you can already see all the information you need, if you want to know what you are using on the website, the words are weergegeven. Het wordt aanbevolen om regelmatig de laatste versie van de algemene verkoopvoorwaarden te raadplegen, latijd beschikbaar est op de site.

2.2. Definitions

Onder CONSUMENT wordt verstaan elke natuurlijke de rechtspersoon die producten de diensten aangeboden op de website koopt de gebruikt voor uittend niet-professionele doeleinden. Also consume the content of the product specified in the words you get from the aangekochte producten of the website daadwerkelijk verband houden met zijn beroepsactiviteit.
Onder PROFESSIONAL wordt verstaan ​​elk person die neet voldoet aan de bovenstaande definitie van consuming.

Article 3 – Conclusion of online verkoop

From product catalog to description of product options https://VOW.care vormen op zich geen aanbod. Het invullen van een bestelformulier op de bovengenoemde website is dues niet voldoende om een ​​verkoopovereenkomst vormen. De verkoop zal not definitief worden afgesloten bij ontvangst van de bevestigingsmail.
Your watchlist is based on the fact that VOW is the right one for you to know about the information that you are interested in and the use of the best sellers of the Indian and the adequate reaction of the Indian VOW to mening is dat de verstrekte informatie onvoldoende is. VOW you can find the best sellers we need to know when the product code is ready to be opened.

Article 4 – Bevestiging van de bestelling

The contractual information will be sent by e-mail to be requested.

Article 5 – Aankoop

VOW zal uw bestelling verwerken binnen de grenzen van de beschikbare voorraad de onder voorbehoud van de voorraad bij haar leveranciers. From 1 to 2 deliveries to Belgium, 2 to 5 deliveries from France, 5 to 10 deliveries from Luxembourg, Duitsland and Netherlands, behalve in the hands of uitzonderlijke omstandigheden (weer, stakingen, verkeersproblemen, overbearing of transport services, enz.). Indian product ondanks of zorgvuldigheid van VOW na uw bestelling toch niet beschikbaar blijken te zijn, zal VOW u hierover per e-mail informen en u uitnodigen om uw bestelling te cancelenen of you wijzigen.
Let's do it: we're waiting for you to know what you're trying to say, but it's only a week since 12 p.m. De leveringsperiodebegint zodra het pakket eleven magazijn heeft verlaten (bestelstatus = "verzonden") en niet vanaf hett het moment dat u w bestelling bevestigt.

 

Article 6 – Description

The product information is listed on the website. In principle is een product dat als 'op voorraad' wordt aangegeven, onmiddellijk beschikbaar. VOW you can hear neither the word you hear nor the word you hear when it happens. Possible onbeschikbaarheid wordt in principle op de website vermeld.
Indian VOW een product niet binnen een redelijke termijn van haar leveranciers kan verkrijgen (bijvoorbeeld in geval van een voorraadbreuk bij de leverancier zelf), zal zij de klant per e-mail informen over de verwachte vertraging. This means that you can cancel your account on the basis of your new information technology. You will be able to cancel your account in the rekening of the wording you have written to cancel your best seller.
VOW behoudt zich het recht voor om de bestelling in twee de meer delen te verzenden als een product niet beschikbaar is. Deze verzending zal zonder extra kosten voor de klant platatsvinden (de klant betaalt alleen de verzendkosten die bij de bestelling zijn aangegeven).

Article 7 – Eigendomsoverdracht

In the article 1583, the Burger's Wet Box is full of frostbite and is exclusive to the VOW to be fully sold.
Volgens art. VI. 44 CDE wordt de verzending van goederen uitgevoerd op risico van de onderneming, tenzij het transport wordt verzorgd door een vervoerder die door de consuming is aangeduid en deze keuze niet door de onderneming is voorgesteld.
Your contract has to be taken into account when the consumer is transferred, and the wording may be risky when it comes to excess consumption:
• At the moment when you take action when you don't see what you're doing, it's time to consume some of the things you want to know;
• Wanneer de consuming de en een derde die hij heeft aangewezen en die geen vervoerder est, fysiek bezit neemt van de goederen.

Article 8 – Prijzen

The price of eleven products is in EURO, inclusive BTW, exclusive delivery. De verzend- en leveringskosten zijn voor rekening van de klant (tenzij anders vermeld op de website). Deze kosten worden weergegeven op base van de informatie die klant verstrekt over de leveringslocatie.
VOW behoudt zich het recht voor om haar prijzen op elk moment te wijzigen. VOW verplicht zichter de prijzen toe passen die aan u zijn meegedeeld op het moment van uw bestelling, tenzij er sprake est van een verliesverkoop door een technisch probleem buiten onze wil om.

Article 9 – Betaling

Onze beta almethoden zijn gegevenseerd en beveiligd von eleven betaalpartner Stitching Mollie Payments, zodat uw gegevens te allen tijde veilig blijven en uw transacties veilig zijn.
De volledige betaling van de prijs moet op het et moment van uw bestelling worden uitgevoerd.
De gedane betalingen kunnen op geen enkel moment als aanbetaling de voorschot worden beschouwd. All best sellers are in EURO and your words are valid. If you are best selling your betalen, you can use the following beta almethoden:

• Betting via Bancontact (QR-code): betaal in één stap vanuit uw bankapp door de QR-code scannen die op het platform wordt weergegeven.
• Methods for levering in Belgium:
• Betting via creditcard (Visa/Mastercard)
• Betaling via checks (Sodexo/Monizze):
  • Ecochecks
  • Consumption checks
  A VOW guarantee is given over all the noodzakelijke machtigingen beschikt om de gekozen betaalmethode te gebruiken bij het registranten van de bestelbon.
  VOW behoudt zich het recht voor om een ​​bestelling en/of levering, ongeacht de aard en de uitvoering ervan, op te schorten de te annulen en geval van niet-betaling (of betalingsincident) van enig verschuldigd bedrag. Delevering van een new bestelling kan worden opgeschort in geval van te late betaling van een eerdere bestelling, ongeacht de palingen hierin. VOW behoudt zich het recht voor om een ​​fotokopie van uw identiteitskaart en/of bankafschrift op te vragen voor elke betaling met een creditcard.

Article 10 – Levering

10.1 – Algemeen

From the product to the VOW word it is written, the word is all frozen in the land on the website and is vermeld. The words you have written in these addresses are ready for use. De vermelde levertijden op de productpagina zijn indicatief en treffen de verwerkingstijd voor zending, plus de transporttijd.
In order to avoid overwriting the best selling word, it cannot be verified that the full bedrag is unavailable. The fact that it is due to the fact that it is due to the fact that it is due to the fact that it is due to the fact that it is due to the fact that it is not the best selling.
If you wish to sell your best seller, you will cancel your best seller and you will not be able to purchase the product. Het wordt sterk aangeraden het product in de oorspronkelijke staat terug te sturen.

10.2 – Overdracht van risico’s

Het eigendom en de risico’s met betrekking tot uw producten worden overgedragen bij vangst van de producten.

10.3 – Customs regulations

Wanneer a bestelt producten die naar een land buiten België moeten worden geleverd, wordt u beschouwd als de erkende importer en dient u de wet- en regelgeving van het land waarin u de goederen ontvangt, na te leven.
Bij de aankomst van de goederen en uw land kunt u onderhevig zijn aan voerrechten de belastingen. All you need to do is to receive customs and customs orders. VOW heeft geen controle over deze kosten en kent het bedrag ervan niet. Customs offices are located in the country, please contact us and you will not be able to contact local customs offices for further information.

10.4 – Levering problems

If you have any problems over the product (besides: beschadigd pack, reeds geopend...) there will be problems with the items in the pack (boxes: verlopen, ontbrekend, de niet het bestelde item...), verzoeken wij u VOW zo snel mogelijk hiervan op de hoogte te stellen, zodat we You can activate the wet guarantee of the procedure for the transport of your best seller, confirming the situation.
De wettelijke termijn om een ​​bedrijf op de hoogte te stellen van een defect est 2 maanden vanaf de ontdekking van het defect.

10.5 – Wettelijke conformiteitsguarantee

VOW verplicht zich om defecte producten de producten die niet overeenkomen met uw bestelling te vervangen de te vergoeden. In dit geval verzoeken wij u vriendelijk om dit per e-mail to celine@VOW.be te melden. VOW zal, afhankelijk van uw keuze, het defecte product vervangen de terugbetalen. Wij vragen u vriendelijk om ons, indian mogelijk, het defect zo snel mogelijk te melden, aangezien de wettelijke termijn maximaal 2 maanden na ontdekking van het defect bedraagt.
Gelieve de niet-conforme en producten indienne mogelijk en de staat waarin u ze heeft vangen terug te sturen, et alle leverde onderdelen (accessories, packaging, handleiding...).
In this case, you will be able to contact us for the wet guarantee and be trekking beforehand.
The product on this website is stored, but it has to be stored.
All warranty claims must be sent to your VOW word, sent by e-mail to celine@VOW.be, you must contact us for 14 days and 2 days before the defect. Wij radien sterk aan geen returnzendingen op eigen initiatief te maken; ons returnlabel zorgt ervoor dat uw verzending correct wordt gevolgd.
VOW is subject to a wet guarantee of conformity with consumer products.
VOW is an easy way to do what you want to do if it conforms to your needs.

10.6 – Return to packages

BELANGRIJK: If you don't know what to do with it, it's time to take it out of the package and it's about 15 days before it's ready, the package will be transferred to VOW. In dat geval zal VOW het pakket alleen opnieuw verzenden naar de klant wanneer het pakket Retour is ontvangen (of wordt vergoed door de post in geval van verlies), en de verzendkosten voor deze tweede verzending worden aan de klant in rekening gebracht, zelfs als de post geen afleveringsbewijs heeft achtergelaten.

Article 12 – Herroepingsrecht

12.1 Algemeen

Conform to the Book VI of the Wet Book of the Economic Recht (WER) which contains the consumer and the right to inform you of the fact that the product is being levered.
Gelieve, indian mogelijk, het of de product(en) in onbeschadigde staat, complete (origin the packaging, accessories, handleiding), terug te sturen en de verzendlabel niet direct op de verpakking van de teruggestuurde product(en) te plakken, gebruikmakend van een geschikt doos voor het transport.
The consumer will be contacted for 14 years.
Volgens Art. VI.49. [1 § 1st, the consumer must be aware of the contract he has entered into. Daartoe kan de consument:
1° gebruik maken van een standardformulier voor herroeping (…)
2° een andere ondubbelzinnige verklaring afleggen waarin hij zijn belissing om van het contract af te zien meedeelt.
You can also read the following words that are currently in use and that the consumer's words have already been used for the next page.
Volgens art. VI.50 §1 in 3 WER heeft VOW een termijn van 14 dagen vanaf de dag na de ontvangst van de kennisgeving van de consuming over de herroeping om de consuming terug te betalen. VOW you can tell what happens at the moment when you hear it, when it comes to consumption and when it comes to you, it's about to be written, it's the first word of the genome that's already there.
Volgens art. VI.51 §1 WER heeft de consuming 14 dagen de tijd om het goed terug te sturen, te rekenen vanaf de dag na de kennisgeving aan VOW van zijn beslissing om van het contract af te zien.
Volgens art. VI.50 §1, al.1 WER zal VOW alle betalingen die van de consuming zijn ontvangen terugbetalen, inclusive of verzendkosten.
Volgens art. VI.51 §1, al.2 WER, it is the consumer of your clothes that you eat.
Volgens art. VI.50 §1, al.2 WER, zal VOW de terugbetaling uitvoeren met dezelfde betaalmethode die door de consuming voor de initiële le transaction werd gebruikt, tenzij de uitdrukkelijk instemt met een etere betaalmethode, mits de terugbetaling geen kosten voor de consuming met zich meebrengt.

12.2 The validity of the right to pass is not permitted.

Art. VI.53 WER be paalt dat het herroepingsrecht niet kan worden toegepast in het geval van:

• Verzegelde goederen die om gezondheids- of hygienic redenen neet kunnen worden geturnneerd en die door de consuming na levering zijn verzegeld.

Article 13 – Transaction details

De automated registers, bewaard in de computersystemen van VOW onder redelijke veiligheidsomstandigheden, worden beschouwd als het bewijs van de communicatie, bestellingen en betalingen die tussen de partijen hebben plaatsgevonden.
De archiving van bestelbonnen en invoicen wordt uitgevoerd op een betrouwbare en duurzame drager die als bewijs kan worden overgelegd.

Article 14 – Overmacht

14.1 VOW zal alles in het werk stellen om haar verplichtingen na te komen, maar kan kan niet aansprakelijke worden gestureld voor verragingen de het uitblijven van leveringen die voortvloeien uit gevallen van overmacht. Het begrip overmacht houdt in dat er der der criteria aanwezig zijn: het betreft een voorziene, onoverkomelijke gebeurtenis die buiten de wil van de partijen ligt en waardoor de uitvoering van de verplichting onmogelijk wordt.
14.2 In this case, the VOW has to be changed and the product has to be changed on the other side of the product.

Article 15 – Legal considerations for the transfer of goods

Door you bestelling your plaatsen, geeft u uw toestemming voor het opslaan, verwerken en gebruiken van de gegevens die zijn verzameld op base van uw bestelbon. Sommige van deze gegevens kunnen worden overgedragen aan de bedrijven die betrokken zijn bijn de levering van uw producten en het beheer vanze direct marketing.
Deze bedrijven kunnen worden gevraagd om uw gegevens op onze verzoek op te slaan de te verwerken, maar zij zijn niet gemachtigd om deze aan derden door te geven:

• Webflow
• Shopiflow
• Shopify
• Mailchimp
  Deze partners' partnerships are not subject to prior approval, but they must not be subject to the legal basis of their rights. Verdere informatie hierover kan worden geraadpleegd in ons privacybeleid.
  Wij verstrekken uw gegevens onder geen enkele voorwaarde aan derden die geen verband houden met onze bedrijfsactiviteiten.
  Door you bestelling you place in your akkoord you gaan met onze algemene voorwaarden, geeft u automatisch uw toestemming om onze e-mails come to you in those of onze marketingactiviteiten. You will then receive the right moment to send your eleven new mailing list via e-mail link to the door contact button and you will not receive the online service.
  Wij nodigen u uit om ons privacybeleid te raadplegen

Article 16 – Toepasselijk recht en overmacht

VOW zal haar best doen om elk geschil minnelijk op te lossen. If you do not have a bank account you need to handle, you will be able to use the correct words to pass the bank.
Het contract wordt beheerst door Belgisch recht. This party is exclusively responsible for the right of the bank of Leuven (Belgium) to be handled by the banks.

Article 17 – Beoordelingen

Door een bestelling you plaatsen op de website van VOW, gaat u automatisch akkoord met het vangen van verzoeken om consumentbeoordelingen per e-mail van door VOW geselecteerde beoordelingspartners, met betrekking tot uw bestelervaring op onze website en de kwaliteit van de aangekochte productsen. Het verzamelen, modereren en publiceren van de consumentbeoordelingen deze ze partners worden verwerkt, gebeurt volgens de norm NF Z74-501 en de certifieregels NF522. All your e-mail addresses and your latest best-selling words have been sent to you by your partners, but you have already received your messages. All other people's messages (zoals, addresses, and other methods) may be used to find out more.
If you wish to contact us via e-mail addresses and a database you can contact us via celine@vow.care. Onze klantenservice behoudt zich het recht voor om u elektronisch contacten om u te ondersteunen bij een een eventuale negatieve ervaring die u via deze partners heeft gedeeld. De verzoeken om beoordeling van deze partners verplichten ne et tot een twoord. From beoordelingen to opmerkingen die via deze partners worden gedeeld, worden automatisch openbaar weergegeven op de website van VOW, onder voorbehoud van moderatie. All you need to know is the data of your best selling words and you can even post them publicly, even your photos, and you have already uploaded them to your profile.

General sales conditions at VOW

Article 1 – Preamble

Scope: These general conditions apply to any order of products on the website [170](https://VOW.care) managed by the company VOW BV (hereinafter referred to as VOW), registered with the register of legal entities under number 0800724529 (VAT BE 0800.724.509) and whose registered office is located at De Brouwerstraat 52, 3300 Tienen. Logistics is managed at the address De Brouwerstraat 52, 3300 Tienen, Belgium. Email: [celine@vow.care](mailto:celine@vow.care)

Article 2 - General Conditions

2.1. General

VOW has the ability to save or edit these general conditions, noting that both the saving and editing of this document are its sole responsibility. VOW may modify these general sales conditions at any time, provided that these modifications appear on its website. It is therefore advisable to regularly refer to the latest version of the general sales conditions available permanently on the site.

2.2. Definitions

By CONSUMER, we mean any natural or legal person who acquires or uses, for exclusively non-professional purposes, products or services presented on the website. As a consumer, the client therefore has specific rights, which would be challenged if the products or services acquired within the framework of the website were actually related to their professional activity.

By PROFESSIONAL, we mean any person who does not correspond to the definition of the consumer given above.

Article 3 – Conclusion of Online Sales

The product catalog and their description appearing on [170](https://VOW.care) do not constitute an offer as such. It is therefore not enough to fill out an order form on the aforementioned site for the sales contract to be formed. The sale will only be definitively concluded upon receipt of the confirmation email.

For the safety and certainty of the client, VOW reserves the right to request additional information and to refuse the execution of the order in the absence of an adequate response or if VOW considers that the information in its possession is insufficient. VOW may also refuse orders when it appears that the buyer intends to resell the products.

Article 4 – Order Confirmation

Contractual information will be confirmed by email at the latest at the time of delivery.

Article 5 – Purchase

VOW will respond to your order within the limits of available stocks or subject to stocks available from its suppliers. Shipping times are 1 to 2 working days for Belgium, 2 to 5 working days for France, 5 to 10 working days for Luxembourg, Germany, and the Netherlands, except in exceptional circumstances (weather, strikes, traffic problems, congestion of transport services, etc.). However, if despite its vigilance the products prove to be unavailable after your order, VOW will inform you by email and invite you to cancel or modify your order.

Please note: your order will be prepared the same day only if it was placed on a weekday (working days) and before noon. The delivery period starts as soon as the package leaves our warehouse (order status = "shipped") and not from the moment you confirm your order.

Article 6 – Availability

The availability of products is always displayed on our website as an indication. In principle, a product indicated as 'in stock' is immediately available. However, VOW cannot be held responsible if the stock is no longer the same as on the date the order was placed. Any unavailability is in principle noted on the website.

If VOW cannot obtain a product from its suppliers within a reasonable time (for example, in case of a stock shortage at the supplier itself), it will notify the customer of the expected delay by email. The customer can then choose to cancel or exchange their order based on this new information. No cancellation penalty will be applied for such an order cancellation.

VOW reserves the right to send the order in two or more shipments if a product was unavailable. This shipment will be made at no additional cost to the customer (the latter will only pay the shipping costs indicated at the time of the order).

Article 7 – Transfer of Ownership

By derogation from Article 1583 of the Civil Code, the goods sold or delivered remain the exclusive property of VOW until full payment of the order.

According to Art. VI. 44 CDE, the shipment of goods is carried out at the risk of the company, except when the transport is provided by a carrier designated by the consumer and this choice was not proposed by the company.

For contracts providing that the company ships the goods to the consumer, the risk of loss and damage is transferred to the consumer:

• upon delivery of the goods to the carrier not proposed by the company, without the consumer losing the rights they have against the carrier;
• when the consumer or the third party they have designated, who is not the carrier, takes physical possession of the goods.

Article 8 – Prices

The prices of our products are indicated in EURO, all taxes included, excluding shipping costs. The shipping and delivery costs are the responsibility of the customer (unless special conditions indicated on the website). They are displayed, taking into account the information provided by the customer regarding the place of delivery.

VOW reserves the right to modify its prices at any time. However, VOW undertakes to apply the prices in force that were indicated to you at the time of your order, except for loss sales caused by a technical problem beyond our control.

Article 9 – Payment

Our payment methods are centralized and protected by our payment partner Stitching Mollie Payments, so that your data remains secure at all times and your transactions are safe.

The full payment of the price must be made at the time of your order.

At no time can the amounts paid be considered as deposits or down payments. All orders are payable in EURO. To pay for your order, you have the following payment methods:

• Payment by Bancontact (QR code): pay in one step from your banking application, simply by scanning the QR code displayed on the platform.
• Payment methods for deliveries to Belgium:
• Payment by credit card (Visa/Mastercard)
• Payment by checks (Sodexo/Monizze):
• Eco-checks
• Consumption checks

You guarantee to VOW that you have all the necessary authorizations to use the chosen payment method when registering the order form. VOW reserves the right to suspend or cancel any order and/or delivery, regardless of their nature and level of execution, in case of non-payment (or in case of payment incident) of any amount that would be due. The delivery of any new order may be suspended in case of late payment of a previous order, notwithstanding the provisions of these terms. VOW reserves the right to request a photocopy of your identity card and/or bank statement for any payment by credit card.

Article 10 – Delivery

10.1 - General

The products purchased on VOW are only delivered in the countries indicated on the site. They will be delivered to the address indicated on the order form. The deadlines indicated on the product sheet are indicative deadlines and correspond to the processing times for shipment to which the transport time is added.

In case of payment by transfer, the order will only be processed upon receipt of the amount. consequently, the applicable deadlines in this case are those on the day of receipt of the payment and may therefore be modified compared to those mentioned on the day of the order.

If you decide to cancel your order after payment and your order has already been shipped, VOW will only refund this product upon its complete receipt. It is strongly recommended to return the product in its original condition.

10.2 – Transfer of Risks

The ownership and risks related to your products will be transferred upon the Products.

10.3 - Customs Duties

When you order products to be delivered to a country other than Belgium, you are considered the approved importer and must comply with the laws and regulations in force in the country where you receive the goods.

You may be subject to import duties or taxes upon arrival of the goods in your country. All additional customs clearance costs are your responsibility. VOW has no control over these costs and does not know their amount. Customs policies vary from country to country, so you should contact your local customs office for more information.

10.4 – Delivery Problems

For any reservation on the delivered product (for example: damaged package, already opened...) and any problem concerning the items contained in the package (expired item, missing, not corresponding to the ordered item...), please if possible notify VOW as soon as possible, so that we can intervene in the activation of the legal guarantee or in the process of taking responsibility for the transport of your order, depending on the specific case.

The legal period to inform the company of a defect is 2 months from the discovery of the defect.

10.5 - Legal Guarantee of Conformity

VOW undertakes to reimburse or exchange defective products or products that do not correspond to your order. In this case, we thank you for reporting it by email to [celine@VOW.be](mailto:celine@VOW.be). VOW will proceed, according to your choice, to the exchange or reimbursement of the product(s) concerned. We thank you for informing us of the said defect as soon as possible, the legal period being a maximum of 2 months after the discovery of the defect.

Please if possible return the non-compliant products in the condition in which you received them with all the delivered elements (accessories, packaging, instructions...).

In any case, you benefit from the provisions of the legal guarantee relating to the guarantee of hidden defects.

The products purchased on this site are guaranteed for two years.

Any warranty claim must be made to VOW, preferably by email to [celine@VOW.be](mailto:celine@VOW.be), preferably within 14 days and at the latest within 2 months following the finding/discovery of a defect on the product. We strongly suggest not to make a return on your own, our return label allowing to properly track your shipment.

VOW is bound by the legal guarantee of conformity of consumer goods.

VOW is liable to the buyer for any lack of conformity that appears within two years from the delivery of the goods.

10.6 - Return of Packages

IMPORTANT: if the customer is not present at the time of delivery and does not collect their package from the post office within 15 days, the package is returned to VOW. In this case, VOW will resend the package to the customer only when this package has been received in return (or refunded by the post office in case of loss), and the shipping costs of this second shipment will be charged to the customer, even if it turns out that the post office did not leave a delivery notice.

Article 11 – Manufacturer’s Warranty

Please read your product documentation for more information on the manufacturer's warranty, which does not affect the mandatory rights provided by the applicable legislation.

Any warranty claim must be made directly to the manufacturer or publisher in accordance with the provisions of any warranty attached to the purchased products.

Article 12 – Right of Withdrawal

12.1 General

In accordance with Book VI of the Code of Economic Law (CDE), the consumer has the right to notify the seller that they renounce the purchase, without penalties and without giving any reason, within 14 calendar days from the day after the delivery of the product.

Please, if possible, return the undamaged product(s), complete (original packaging, accessories, instructions), and do not affix the shipping label directly on the packaging of the returned product(s) using an appropriate box for transport.

The consumer who wishes to exercise their right of withdrawal must contact VOW within 14 calendar days.

According to Art. VI.49. [1 § 1er., the consumer informs the company, before the expiration of the withdrawal period, of their decision to withdraw from the contract. To do this, the consumer can:

1. Use a model withdrawal form (…)
2. Make another unambiguous statement explaining their decision to withdraw from the contract.

For more convenience, the options offered to the consumer are clearly explained on the customer service page, and our return policy (beyond the 14-day withdrawal period) is detailed on our returns page.

According to Art. VI.50§1 and 3 CDE, to reimburse the consumer, VOW has a period of 14 days from the day after VOW is informed of the consumer's decision to withdraw. However, VOW may defer the reimbursement until the goods are recovered, or until the consumer has provided proof of shipment of the goods, the date taken being that of the first of these facts.

According to Art. VI.51 §1 CDE, the consumer has a period of 14 days to return the goods, starting from the day after the consumer communicates to VOW their decision to withdraw.

According to Art. VI.50 §1, al.1 CDE, VOW will refund all payments received from the consumer, including delivery costs.

According to Art. VI.51 §1, al.2 CDE, the consumer must bear the cost of returning the goods.

According to Art. VI.50§1 al.2 CDE, VOW will make the reimbursement using the same payment method that the consumer used for the initial transaction, unless the consumer expressly agrees to another payment method and provided that the reimbursement does not include any costs for the consumer.

12.2 Cases of Absence of Right of Withdrawal

Art. VI.53 CDE stipulates that the right of withdrawal cannot be granted in the case of:

• Sealed goods that cannot be returned for health or hygiene reasons and that have been unsealed by the consumer after delivery.

Article 13 – Proof of Transaction

The computerized records, kept in VOW's computer systems under reasonable security conditions, will be considered as proof of communications, orders, and payments made between the parties.

The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 14 – Force Majeure

14.1 VOWwill do its best to fulfill its obligations but cannot be held responsible for delays or non-delivery resulting from cases of force majeure. The notion of force majeure implies the meeting of several criteria: it is an unforeseeable, irresistible event, independent of the will of the parties and making the execution of the obligation impossible.

14.2 In case of delay, VOW will fulfill its obligations as soon as possible and reserves the right to distribute the remaining product stocks among its customers fairly.

Article 15 – Data Management and Legitimate Interest of the Data Controller

By placing your order, you agree that VOW stores, processes, and uses the data collected from your order form. Some of this information may be transferred to companies involved in the delivery of your products and the management of our direct marketing.

These companies may be required to store or handle your data at our request but are not authorized to communicate it to third parties:

• Webflow
• Shopiflow
• Shopify
• Mailchimp

This list of partners is not necessarily exhaustive but only concerns services that fall within the legitimate interest of VOW and its customers. Further information on this subject can be found in our privacy policy.

We do not communicate your data to third parties that have no connection with our field of activity.

By placing your order and therefore accepting our general sales conditions, you automatically agree to receive our emails as part of our marketing activities. You can, of course, unsubscribe from our newsletter at any time by clicking on the unsubscribe link provided at the bottom of the email or by contacting our customer service.

We invite you to consult our privacy policy.

Article 16 – Applicable Law and Force Majeure

VOW will do its best to try to settle any dispute amicably. If you are not satisfied with the way the dispute is resolved and you wish to appeal to the competent courts, the following rules will apply.

The contract is governed by Belgian law. Each party gives exclusive jurisdiction for any dispute to be submitted to the courts of Leuven (Belgium).

Article 17 – Reviews

By placing an order on the VOW website, you automatically agree to receive consumer review requests by email from review collection partners chosen by VOW, related to your ordering experience on our site and the quality of the purchased products. The collection, moderation, and publication of consumer reviews processed by these partners comply with the NF Z74-501 standard and the NF522 certification rules. Only your email address and the details of your most recent order are communicated to these partners who undertake not to communicate these details to a third party. Any other personal information (address, selected payment method) is kept only by the seller and cannot be used for other purposes.

If you wish the independent review collection organizations to delete your email address from their database, you can request this by emailing [celine@vow.care](mailto:celine@vow.care). Our customer service reserves the right to contact you electronically to offer assistance on any mixed experience you may have expressed through these partners. The review requests from these partners do not require any obligation to respond. The reviews and comments shared through these partners are automatically publicly displayed on the VOW website, subject to moderation. Only your first name and the date of your order will be published with your comment, as well as your photo, if you have voluntarily decided to upload it to your profile.